Last updated: October 2026
1. Conditions of service
Every guest must: be at least 4 months old; weigh 15 kg or less; have no illness and no fleas or ticks; be fully vaccinated by a vet, with records; be bathed within 7 days before check-in; and be friendly — not aggressive and not prone to biting. We may decline or end a stay if a dog doesn't meet these conditions.
2. Documents and vaccinations
A photo of the owner's ID card or passport is required for registration before check-in.
The vaccination book must be shown on check-in day, or a photo sent in advance: the page with the dog's name and latest vaccination, plus the tick/flea and deworming records.
Puppies (minimum 4 months): 3 core vaccinations, tick/flea treatment and deworming. Adult dogs: yearly vaccinations, rabies, tick/flea treatment and deworming, with proof. Deworming is required, not optional.
3. Rooms, bookings and deposit
Dogs up to 4 kg stay in a Mini room (90 × 90 cm); dogs 4.1–15 kg stay in a Premium room (90 × 180 cm). Rooms are open wooden rooms inside the air-conditioned house (no metal cages). Upgrading from Mini to Premium costs ฿50 per day. Siblings sharing one room: each dog gets ฿50 off per day.
Bookings are made on LINE, by phone or by email. A deposit of ฿500 per dog, not included in the boarding fee, confirms the booking and is refunded on the day you collect your dog. It is not refunded if the booking is cancelled on the check-in day, or if we cannot accept or continue the stay because the dog has diarrhoea (see section 5). Capacity is limited and bookings are confirmed first-come, first-served upon deposit payment. The daily rate is the one confirmed with you when you book.
4. Check-in and check-out
Check-in, check-out, pickup and drop-off take place between 09:00 and 18:00. Outside these hours a fee of ฿50 per hour per dog applies.
5. Ticks, fleas and diarrhoea
Dogs must arrive free of ticks and fleas. If we find ticks or fleas during the stay, the owner must collect the dog immediately. A charge may apply to cover cleaning and closing the affected space.
Please don't give new foods or anything unusual before the stay. If a dog has diarrhoea or abnormal loose stool on check-in day, we cannot accept the stay; if it starts during the stay, we will contact the owner to collect the dog, for the health of the other dogs. In these cases the deposit is not refunded, because the space was reserved and cannot be re-let.
6. Food and belongings
Owners provide their dog's usual food for the whole stay; raw (BARF) food is stored in our fridge. Owners also provide pee pads and belly bands/diapers for the whole stay (typically 2–3 per day). Male dogs, and any dog not reliably toilet-trained, must wear a belly band or diaper inside the house in all cases, put on before entering; if the owner doesn't provide them, they are charged at ฿20 per piece. Toys and beds are optional — we have them. Please label belongings.
7. Health, medication and emergencies
Please tell us about any health conditions, allergies or medication before the stay. Extra services are charged as listed: Bath & grooming trip ฿100 per trip, Vet visit ฿150 per trip, Medication ฿50 per day, Belly band / diaper (if you didn't bring one) ฿20 per piece. We do not offer grooming at the hotel. If your dog becomes unwell we will contact you; in an emergency we take your dog to a 24-hour animal clinic. Veterinary treatment costs are paid by the owner.
8. New Year season
From 20 Dec 2026 – 20 Jan 2027, the rate is ฿500 per day for dogs up to 10 kg. New Year stays are by advance booking only; we can't accept last-minute bookings.
9. Pickup service
We pick up and drop off anywhere in Phuket. The fee depends on the address and is agreed on LINE before pickup.
10. Liability and collection
We do not accept aggressive dogs or dogs prone to biting. If a dog bites a carer, the owner pays the penalty fees and medical costs. Dogs must be collected on the agreed date. If an owner intentionally abandons their dog, or cannot be contacted, we will take legal action under Thailand's Animal Welfare Act.
11. Changes and questions
We may update these terms from time to time. For any question, contact us on LINE (@pearpawshphuket), phone 083-924-1792 or email pearpawshpethotel@gmail.com.